Last Updated: October 7, 2025
At Finemart, we are committed to providing a smooth, secure, and reliable delivery experience for every customer across the United States.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Business days are Monday through Friday, excluding federal holidays.
Orders placed after 5:00 PM EST will be processed the next business day.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Methods & Delivery Timelines
Once your order is shipped, you will receive a shipping confirmation email containing your tracking details.
Estimated Delivery Times:
Shipping Time: Typically 3–5 business days
Total Estimated Delivery: Between 4–7 business days
Note: Delivery times are estimates provided by our carriers (USPS, UPS, FedEx) and may vary due to weather conditions, carrier delays, or other unforeseen circumstances.
3. Shipping Costs
Standard Shipping: Free on all orders within the United States, including Alaska and Hawaii.
4. Payment Methods
We offer secure and convenient payment options for your peace of mind:
Credit/Debit Cards
PayPal
Cash on Delivery (COD) – available in most regions within the United States
For COD orders, customers may receive a confirmation message or email before dispatch. Payment must be made in cash directly to the delivery driver upon delivery.
All transactions are processed securely — we never store your full payment card details.
If you face any issues with your Cash on Delivery order, please contact our support team at support@finemart.shop for quick assistance.
5. Order Tracking
We ship to all 50 U.S. states, including Alaska and Hawaii.
Once shipped, your tracking number will be sent via email so you can monitor your package in real time.
All shipments are insured against loss or damage during transit.
6. Delivery Problems
If you experience any issues with your delivery, please contact us promptly:
Wrong or Damaged Items: Report within 7 days of receiving your order.
Missing Packages: If your order hasn’t arrived within 10 business days from the shipping date, please contact us for assistance.
7. Order Edits & Cancellations
You may edit or cancel your order within 24 hours of placement.
After this period, your order will be processed according to our Return & Refund Policy.
8. Contact Us
For any questions or concerns about your order, please reach out to us:
Business Name: Finemart
Email: support@finemart.shop
Phone: +1 (212) 358-7115
Address: 124 Delancey St, New York, NY 10002, United States
Business Hours: Monday to Friday, 9 AM – 5 PM